(Contact Hours: 24) $145.00
PIN code provided for this course allows unlimited on-line access for 90 days. Communication skills are vital to an organization's effectiveness. The How to Master Communications bundle builds on the basics of effective communication and shows how to apply sound communication skills to a variety of interpersonal and leadership situations, such as intervening in conflict and providing feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training.
Upon completion of this course you will be able to:
Each course ends with a 20-question test made up of 10 true/false questions and 10 multiple-choice questions. If the student achieves a 70% or higher on the test, then the training allows them to print out a Certificate of Completion. This test may be taken as many times as the student wants during the licensed, on-line access period. No other testing or tracking is provided and, due to the personal nature of some of the skills tested, these scores are not recorded or tracked (besides the student themselves being able to print the certificate if they score >70% on the optional test). The test is not required to complete the course, but is an option, chosen at the student's discretion, should they desire to attempt to gain the Certificate of Completion.
Conflict Intervention Strategy 1: ASSESS the Climate
Tip: Understand the issues. Determine the root cause of conflict. Identify all parties involved.
Tip: Determine your role. Clarify your relationship. Determine if you are the best person to mediate.
This on-line registration process is for credit card registrations only.
Online
Phone
919.515.2261
Fax*
919.515.7614
E-mail* ContinuingEducation@ncsu.edu*Make sure to include your name, address, and what information you are requesting.
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