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Cancellation & Rescheduling Procedures

• For individual workshop fees valued up to $1,798.00 the following procedures apply:
  

Refunds for paid registrants:

If an individual is unable to attend the course, the individual must cancel the registration at least ten (10) calendar days prior to the first day of the scheduled class to receive a full refund. Individuals who cancel between eight (8) or nine (9) calendar days in advance are eligible to receive a refund less a $25 administrative fee. Cancellations made seven (7) calendar days prior to the first day of scheduled class including after the class start date are not eligible for a refund. Refunds, without accrued interest, are processed in 4-6 weeks or less.

Rescheduling opportunity for paid registrants:

Only those registrants who contact CTU 8 days prior to the start date of the initial offering qualify for this rescheduling option. Registrants have the opportunity to retake the course within ninety (90) days of the original course. Individuals who wish to reschedule/transfer to a future date must do so more than seven (7) calendar days before the start date of the original offering to avoid a $25 rescheduling/transfer fee. Individuals contacting CTU seven (7) calendar days or less prior to the start date of the course will be responsible for the full registration fee and an additional $25 rescheduling/transfer fee. Participants retaking any course will be charged for any price differential in course reference/handout material.

• For individual workshop fees valued at $1,798.00 and above the following procedures apply:

Refunds for paid registrants:

If an individual is unable to attend the course, the individual must cancel the registration at least fifteen (15) calendar days prior to the first day of the scheduled class to receive a full refund. Individuals who cancel between seven (7) and fourteen (14) calendar days in advance are eligible for a 75% refund or credit. Cancellations made within seven (7) calendar days of start date of class are not eligible for a refund. Refunds, without accrued interest, are processed in 4-6 weeks or less.

Rescheduling opportunity for paid registrants:

Only those individuals who contact CTU 8 days prior to the start date of the initial offering qualify for this reschedule option. Registrants have the opportunity to retake the course within one (1) year of the original course date. Individuals contacting CTU seven (7) calendar days or less prior to the start date of the course will be responsible for the full registration fee and an additional $25 rescheduling/transfer fee. Participants retaking any course will be charged for any price differential in course reference/ handout material.

General procedures for all CTU classes:

• Rescheduling/transferring to a course of lower price will result in a credit on future courses only. No refunds will be given when there is a pricing difference, if outside the cancellation policy.
• 'No-Show' status constitutes enrollment and full registration fee responsibility.
• Individuals who wish to withdraw from a course after attending any portion must submit in writing the request and reason for requesting the withdrawal. These individuals will be issued a proportional credit based on the following criteria:

  • 1% - 24% class sessions held - eligible for a 75% credit. Any training material cost will be deducted from the credit.
  • 25% - 100% class sessions held - no refund or credit will be issued.
  • Absence from a class constitutes enrollment.

• All individuals finishing their original course will be allowed one (1) retake at no charge. Retakes for non-certification courses are allowed to be taken within ninety (90) days after the completion of the original course. Retakes for certification courses will be allowed to be scheduled one (1) year after the completion of the original workshop/class. Individuals retaking any course will pay an additional fee for the material, if it has changed.
• Attendance in at least 90% of class sessions is a requirement to earn CEUs. If CTU cancels a course, every effort will be made to reschedule the registrants or full reimbursement of paid registration fees will be made. Individuals applying for financial loans are not considered fully registered until the loan is approved.

Software is not included with any NC State Computer Training Unit class.

Occasionally, classes may extend beyond their scheduled end date due to unforeseen circumstances. Any deviation from publicized day or time of class, during or after the first class session will require a favorable vote by all enrolled participants.

Weather Update:

Click Here for Current Weather Advisory

CTU staff will also leave a message on the main number 919.515.8163 for students to call to determine status of all classes in case of inclement weather. Students are encouraged to use their own judgment when traveling. CTU staff will be happy to reschedule your class if you do not feel comfortable traveling during inclement weather conditions. Wake County School delays do not affect the Computer Training Unit schedule.